Standard Shipping for Orders under $100 AUD	$10 AUD
Standard Shipping for Orders $100 AUD and over	FREE
Express Shipping for Orders	$15 AUD

 

SHIPPING PROVIDER

Our main priority is getting your orders to you as quickly as possible. Orders shipped with Australia Post. Tracking details will be sent to you via email once the order has left our warehouse .

STOCK AVAILABILITY

Everything listed on our website (with the exception of HOT products) is available for sale right now! Our warehouse is packed to the rafters with beautiful stock and we can’t wait to get it in your hot little hands. Very occasionally, we may find an item ordered is no longer available. In these rare cases, our customer service team will be in touch to organise a different item or full refund.

ORDINARY DISPATCH TIMES

Orders are generally dispatched within 1-3 days. During busy periods like sale events, collection launches or holiday closures, these dispatch times can increase to up to 7 days. If the delay will be longer than this, we endeavour to communicate this on our website.  

Ordinary Shipping Times (from dispatch at our warehouse to your door)

• Please note that remote locations may take an extra few days on top of the below guidance

HOT Product Shipping Times 

• HOT Products are items you've all fallen so in love with we can't keep on the shelves! Items marked as a HOT product may take a little longer to arrive while we ensure our inventory is up to date. 

Australia

• Standard shipping typically takes 2-5 business days depending on your location (Metro or Regional).
• Express shipping is usually 2-3 business days but also, Express packages get to enjoy the VIP treatment of priority dispatch too with a 1-2 day turnaround time from order to dispatch.
• HOT products take up to 15 business days to arrive. Tracking will be provided as soon as it's on it's way to your door. 

TRACKING AND DELIVERY

We will provide you with a tracking number once your order has been dispatched from our warehouse. We recommend shipping to a location where someone will be present to sign for your order, such as a work address. If this is not possible and you do not want your parcel taken to a Post Office for collection, please leave instructions during checkout giving authority to leave without a signature. Understandably, parcels left without a signature are left at the buyer’s risk. We would encourage you to use this option only if there is a secure place to stash your goodies.

DELIVERY TO A PO BOX

Got a PO Box? That’s perfect! We deliver most items to a PO Box. Unfortunately, larger items like rugs and floor cushions cannot be shipped to PO Boxes. If you’re not sure if your package will be considered a “larger item”, just shoot us an email at mantelandmuse@gmail.com and we’ll help you out.

DELAYS OR DAMAGE DURING SHIPPING

If there is a delay with your delivery, the Carrier will have the most up to date information on your delivery so we recommend you first contact the Carrier with your tracking number directly. The tracking details provided include information on how to contact the shipping carrier. If you need further assistance, please contact our customer service team at mantelandmuse@gmail.com who can help.

Unfortunately, accidents do happen. All our products are carefully packaged to prevent breakage in transit but if your order is damaged during shipping, please let us know. Because a picture paints a thousand words, we require photographs of the inside and outside of the box so the damage can be assessed. Please also ensure that you keep all contents and packaging while our team is assessing your case. Please contact our customer service team at mantelandmuse@gmail.com within 3 days of receiving your package for instructions.  


While Mantel and Muse is made up of a pretty magical bunch of humans, try as we do, our magic doesn’t extend too far past the walls of our warehouse. While our customer service team will certainly help navigate delays in shipping, damages in transit, packages not received, international customs issues  and orders affected by issues relating to the provision of incorrect address details, we understandably can’t take responsibility for things that are beyond our control.

CONTACT DETAILS

Phone: 0401 262 277

Email: mantelandmuse@gmail.com